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Mutual of Enumclaw Modernizes Billing System with Xpertdoc

Staff Writer | August 06, 2015

Xpertdoc Technologies announces that Mutual of Enumclaw has implemented Xpertdoc as part of their billing system modernization project. Mutual of Enumclaw, which produces up to 10,000 documents per day, deployed Xpertdoc’s CCM solution to streamline and update their billing processes, allowing full control over document content and design. Customer communications such as invoices and cancellation notices are created, managed and delivered with improved efficiency.

The project includes Guidewire Software, a global provider of software products to property and casualty insurers. Xpertdoc achieved speedy integration with Guidewire’s BillingCenter, a comprehensive billing and receivables management system used by Mutual of Enumclaw for billing operations. The carrier was able to migrate their entire existing template library within weeks, preventing any delay to their core system implementation and allowing them to quickly start doing business.

“Xpertdoc’s aim is to consistently bring high value to our partners and help improve the document management process,” said David Squibb, chief sales and marketing officer at Xpertdoc. “We ensure that our technology is applied to a carrier’s specific need as opposed to forcing them into a cookie-cutter approach or solution. Teaming up with Mutual of Enumclaw on the modernization project helps boost their overall agent and member experience – an extremely important factor to every insurance carrier.”

The modernized billing system streamlines workflow with automated technologies, including PDF generation for each document produced and integrating it into their archival solution, while an AFP copy is sent to the print vendor. The end-to-end solution ensures a consistent and smooth experience on a single, user-friendly platform.

“Mutual of Enumclaw prides itself on delivering the best overall experience to both our agents and members, but our legacy billing system needed an overhaul,” says Jerel Titus, director of agile business operations at Mutual of Enumclaw. “Xpertdoc’s technology paired with Guidewire has helped streamline our billing processes so that we are able to focus on delivering the most relevant products to our customers and serve their needs, supporting our goal of superior customer engagement.”


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