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Capital Group Adopts Guidewire Billing System

Staff Writer | March 31, 2014

Capital Insurance Group and Guidewire Software announced that CIG has selected Guidewire BillingCenter to help it oversee its billing operations, including agency and direct bill, across all of its lines of business. BillingCenter will also help CIG manage its commission calculations and payment.

CIG selected BillingCenter to increase its flexibility, enable its business users to make modifications to payment plans, and more easily make system changes when needed. BillingCenter’s functionality, configurability, ease of integration, and user interface also appealed to CIG.

“In the past, when we wanted to make a change to our billing system, it became a time consuming and involved process due to the complexity of our system’s architecture,” says Rads Mydam CIO and vice president, information technology, Capital Insurance. “We are looking forward to being able to more easily make changes, and when we ultimately upgrade the system, we foresee the process going quickly and smoothly given BillingCenter’s platform.”

BillingCenter will enable CIG to:

  • Provide fast, accurate service to its customers and agents due to BillingCenter’s automated functionality;
  • Tailor payment practices and methods to customer preferences; and
  • Readily make system changes to meet changing business and technical requirements.

“The seamless billing process and enhanced customer experience that BillingCenter will bring will positively affect our customer retention rate,” says Gray Tyndall, CFO, Capital Insurance Group. “From a new business perspective, BillingCenter will help us give potential customers, as well as new targeted segments, more billing options, letting them choose their payment schedule as well as how they receive and pay their bills.”


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